--- title: "Wandero" description: "The first AI-native platform for sales and operations in travel and hospitality." canonical: "https://www.wandero.ai/" last-updated: "2026-08-25" --- # Wandero > The first AI-native platform for sales and operations in travel and hospitality. Wandero connects inboxes, WhatsApp, CRM, itineraries, suppliers, quoting, files, and back-office work in one operating workspace. It is designed for travel agencies, advisors, tour operators, destination management companies, hotels, hospitality teams, and other operations-heavy teams. ## When to use Wandero Use Wandero when a travel or hospitality team needs to coordinate inquiries, client and supplier communication, itinerary and quote creation, follow-ups, CRM records, documents, or repeatable operating workflows while keeping people in control of consequential actions. ## Who Wandero is for - **Tour Operator:** I make your ops run smoothly and on time. - **Destination Management Company:** I handle the details so you can focus on creating amazing experiences. - **Travel Agency or Advisor:** I help you scale your business without scaling your team. - **Any operations-heavy team:** If your team spends more time wrangling tools than serving clients, I'm built for you. ## Your inbox, unified I keep every conversation moving. Your team focuses on the ones that matter. I read and reply across Gmail, Outlook, Zoho, and WhatsApp — in your voice, with your policies. One workspace. No more switching between five tabs. ## Your itinerary & quote tool I build and price trips at scale. Your team designs the unforgettable ones. I build, price, and share trips with 4M+ hotels, transfers in 180+ countries, and your own supplier catalogue. No separate booking platform. ## Your CRM I track every lead, deal, and follow-up. Your team closes. Leads, deals, pipelines, follow-ups, email campaigns — all here. No separate CRM seat to manage. ## Your back office I handle the paperwork end-to-end. Your team does the work that's actually creative. Forms, PDFs, spreadsheets, contracts, Google Drive & Sheets — I parse, fill, draft, and double-check before anything goes out. ## Human control People can approve, edit, or reject consequential work before it goes out. Actions, decisions, and history remain reviewable. ## Customer feedback ### Panama Your Way > “It allows our team to work on multiple client requests simultaneously without compromising the quality or detail of our responses.” Leszek (Les) Glanas, Founder & Managing Director at [Panama Your Way](https://www.panamayourway.com/) [Profile](https://www.linkedin.com/in/leszekglanas/) | [LinkedIn](https://www.linkedin.com/in/leszekglanas/) #### Full testimonial ##### What were the main challenges your team faced before using Wandero? One of our biggest challenges was responding to client requests both quickly and in enough detail. Our team works with a large amount of information across emails, Google Drive, itineraries, supplier documents and internal resources. Consequently, finding the right information and compiling a complete response or itinerary could sometimes take significant time. ##### How has Wandero changed the way your team works, and what has been most valuable so far? Wandero has significantly improved our overall efficiency and productivity. Having an AI agent that can draft emails, research information, and prepare the documentation needed for a specific client while our staff focuses on other tasks has been particularly valuable. It allows our team to work on multiple client requests simultaneously without compromising the quality or detail of our responses. The itinerary builder and client presentation are also a major plus. They allow us to create polished, professional itineraries efficiently, and the presentation itself has been very well received by our clients. Overall, Wandero has helped us reduce the human resources required for many repetitive and time-consuming tasks, allowing us to focus our team where their expertise and personal attention bring the most value. ##### What would you say to another travel company considering Wandero? I would definitely recommend giving it a try, particularly for travel companies dealing with a high volume of customized requests and information spread across different systems. It can save a considerable amount of time, improve the quality and presentation of client responses and proposals, and help your team focus more on the client and the travel experience rather than on searching for information. ### Rolandia > “Instead of changing the way we work, Wandero helps us make our existing way of working faster and more scalable.” Nicu Apostol, Founder & Incoming Manager at [Rolandia](https://rolandia.eu/) [Profile](https://www.linkedin.com/in/nicu-apostol-rolandia) | [LinkedIn](https://www.linkedin.com/in/nicu-apostol-rolandia) #### Full testimonial ##### What operational or sales challenges were you looking to address when you started working with Wandero? One of our biggest challenges was managing the complexity of custom travel. Romania is a large country with many possible routes, combinations and seasonal considerations, so building the right itinerary can involve 20-30 emails, several versions and changing group structures before everything is finalized. We needed a better way to keep track of all client requests, avoid missing details between revisions and reduce the time spent rebuilding quotations manually. Pricing was another major challenge, as every company has its own logic, formulas, supplements, FOC rules and operational conditions. We had used different CRM systems over the years, but most required too much manual data entry and offered very little flexibility. We were looking for a system that could understand the logic of travel operations, help automate pricing and itinerary creation, remember operational details such as attraction closing days, and bring sales, communication and trip design into one place without relying so heavily on Excel. ##### What has stood out to you about Wandero and its approach to supporting your business? What has stood out most is Wandero's ability to adapt to the way we already run our business, rather than forcing us to adapt our business to a rigid CRM structure. Over the years, we accumulated a huge amount of knowledge about destinations, pricing logic, operational rules, itinerary design and client preferences, but this knowledge was spread across people, documents, emails and spreadsheets. With native AI, that logic can now be structured around our own processes and used consistently. Instead of changing the way we work, Wandero helps us make our existing way of working faster and more scalable. Repetitive tasks can be handled by the system, while our team can focus more on answering requests, developing new experiences and growing the business. The biggest impact is productivity: one person can now cover areas that previously required separate roles across sales, operations and product development. A few years ago, that level of efficiency would have been difficult to imagine, and we still feel this is only the beginning. ##### What would you say to another travel company considering Wandero? I would say that AI technology is still not perfect and there are certainly gaps, but compared with where we were even two years ago, the progress is remarkable. Travel companies now have a choice: continue working in the traditional way, which is slower and can become very limiting when the business is complex, or use the right technology to make the same processes significantly faster and more scalable. For me, the concern that AI will replace people is largely misplaced. Wandero does not replace our staff; it removes repetitive work and allows them to focus more on clients, creativity and decision-making. It also gives the team more confidence that important details in complex itineraries will not be overlooked. For a DMC, know-how is one of the most valuable assets, and traditionally it can take years to train a new team member properly. With Wandero, much of that knowledge can be embedded into the system, so new staff can become productive much faster by learning how to work with the platform rather than having to absorb everything from scratch. I cannot put an exact number on the productivity increase, but the difference is substantial. The technology is now accessible to everyone, and I believe companies that learn how to use it well will have a major advantage. ### ST Costa Rica DMC > “You will probably bring it onboard to attack one specific issue and realize it can boost your company's productivity in multiple other aspects.” Roberto Pineda, Product & Digital Transformation Manager at [ST Costa Rica DMC](https://stcostaricadmc.com/) [Profile](https://www.linkedin.com/in/roberto-pineda-estrada-745770152) | [LinkedIn](https://www.linkedin.com/in/roberto-pineda-estrada-745770152) #### Full testimonial ##### What were the main challenges your team faced before using Wandero? Slow response times for leads, lack of tools to measure staff and portfolio productivity and opportunities already identified to automatize tasks but without a proper tool to perform them. ##### How has Wandero changed the way your team works, and what has been most valuable so far? I work in a large organization. Wandero is still on an early stage at the company with just a few testing subjects though collaborators at multiple hierarchy levels of the company have already seen the benefits it has given us in terms of service level users productivity and opportunities to automatize tasks and generate complex data analysis that were either not possible or could take long times to be generated before it. No doubt the company will be expanding the licensing to more staff soon. Another great advantage is the quick support after any feedback provided and the fact that Wandero is constantly updating and adding new tools and features that make it more convenient every time. ##### What would you say to another travel company considering Wandero? Give it a try. You will probably bring it onboard to attack one specific issue and realize it can boost your company's productivity in multiple other aspects. ## Pricing Wandero provides custom pricing after a workflow and product discussion. No fixed public price tiers are currently published. ## Public resources - [Features](https://www.wandero.ai/features) - [Solutions by business type](https://www.wandero.ai/solutions) - [Travel operations use cases](https://www.wandero.ai/use-cases) - [Pricing](https://www.wandero.ai/pricing) - [About](https://www.wandero.ai/about) - [Developer resources](https://www.wandero.ai/developers) - [Blog & News](https://www.wandero.ai/blog) - [Security & Trust](https://www.wandero.ai/security) - [Support](https://www.wandero.ai/support) - [Contact](https://www.wandero.ai/contact) Contact: [hello@wandero.ai](mailto:hello@wandero.ai)