Skip to content

Messaging integration

Connect WhatsApp to Wandero

Wandero reads WhatsApp chats, drafts replies in your voice, and links each chat to the customer and their work. Outgoing messages wait for a person's approval.

What Wandero does with WhatsApp

Clients write where it is convenient. Wandero keeps WhatsApp conversations in the same workspace as Gmail, Outlook, and Zoho email, the CRM, and company files.

Reply in your voice

Wandero reads WhatsApp conversations and prepares replies in your company's tone, following your policies.

Summarize chats into planning work

A WhatsApp conversation can be summarized and connected to the planning work it starts.

Connect chats to the CRM

WhatsApp messages are related to the customer and the work they belong to, alongside email from Gmail, Outlook, and Zoho.

Turn a message into work

A request can become a CRM update, quote, itinerary, document, or scheduled follow-up without losing the original thread.

Connection and permissions

Wandero requests access only to provide connected product features. Its Security page states that connections to other services are authorized through the provider or an organization administrator.

Removing access
The Security page states that connected access can be removed through the provider and Wandero account controls.
Encryption
Customer data is encrypted in transit and at rest.
Setup details
Wandero's website does not describe the WhatsApp connection method or list WhatsApp-specific permissions. Ask hello@wandero.ai for current details before connecting.

Human approval before messages go out

Wandero prepares the work. A person approves every outgoing message.

  • Every outgoing email and WhatsApp message waits for a person's approval before it is sent.
  • The person can approve it, edit it first, or reject it with feedback.
  • Actions, decisions, and history stay reviewable afterwards.

Wandero's engineering article describes how a prepared email or WhatsApp message pauses as an approval request until a person approves it, approves it with edits, or rejects it. Read how Wandero works

Frequently asked questions

Can Wandero be used as a WhatsApp CRM?

Wandero includes a CRM for leads, deals, pipelines, and follow-ups, and relates WhatsApp conversations to the customer and work they belong to. WhatsApp sits alongside Gmail, Outlook, and Zoho in the same workspace.

Does Wandero send WhatsApp replies automatically?

No. A person approves every outgoing message. Prepared emails and WhatsApp messages wait for that approval before they are sent, and the person can approve, edit, or reject them.

Related Wandero resources