Scattered guest details
Arrival times and preferences can be buried across messages and shared files.
For hospitality teams
Guest requests and team coordination, in one workspace
Organize guest enquiries, prepare replies and arrival briefs, and coordinate internal follow-ups with human review.
Updated
Keep the guest request connected to the work
Hospitality teams handle arrival questions, service preferences, group enquiries and internal handoffs across conversations and documents. Wandero brings the supplied request and company guidance together so the team can prepare a consistent response and see what needs confirmation.
Repeated policy questions
Teams repeatedly look up the same breakfast, arrival and service information.
Unclear handoffs
Front-desk and guest-service follow-ups need clear owners and next steps.
How the connected workflow works
Wandero carries context from the initial request through preparation, review, and the next operational action.
- Step 1
Organize the enquiry
Extract arrival details, preferences and missing information from connected conversations.
- Step 2
Prepare the brief
Use supplied hotel policies and files to draft a guest brief and response.
- Step 3
Confirm with the team
Highlight service requests and exceptions requiring staff confirmation.
- Step 4
Track the next action
Keep ownership, follow-ups and prepared work attached to the request.
Worked example: a group arrival enquiry
Illustrative example
An event organizer emails the hotel about a team of twelve arriving late on a Thursday. They ask about late check-in, breakfast times, a vegetarian dinner option and a quiet room for a morning meeting.
- Step 1
Read the enquiry
Wandero reads the email, lists the arrival details and requests, and notes what the message leaves out, such as the expected arrival time and how many rooms are involved.
- Step 2
Check the hotel’s own guidance
It looks for the answers in the policies and files your team has supplied, for example breakfast hours and the late-arrival process, and can flag anything it cannot find rather than guess.
- Step 3
Draft the reply and the brief
It drafts a reply in your preferred tone and a short internal arrival brief for the front desk and guest-service team.
- Step 4
Flag what staff must confirm
Room availability, rates, the meeting room and the dinner option are listed for staff to confirm. Wandero does not assume live availability or change reservations; those stay with your team and your existing systems.
- Step 5
Approve and follow up
A team member edits and approves the reply. The open questions and the next follow-up stay attached to the request, so the next shift can see what is still waiting.
This walk-through is illustrative. The request is invented, it does not describe a customer result, and no specific property management system integration is implied.
See it in the product
Real Wandero product captures. The companies, travelers, prices and bookings in them are sample data.
Capabilities in this workflow
These capabilities are designed for hotels, hospitality operators and guest-service teams and stay connected to the rest of the operation.
Guest communication
Prepare replies and follow-ups using company context and tone.
Internal briefs
Create structured arrival and guest-request summaries from supplied information.
Operational visibility
Review request progress, open questions and internal next steps.
Documents and files
Work with forms, PDFs, spreadsheets, contracts, Google Drive and Google Sheets alongside the request they belong to.
People remain in control
Automation should make the work faster without hiding important decisions or removing accountability.
- Staff review remains essential before promising a service or handling an exception.
- Available actions depend on enabled integrations and permissions.
- Do not assume live room availability, reservation changes or PMS connectivity without confirming your setup.
Wandero completed an independent CASA Tier 2 security assessment by TAC Security. The Security & Trust page explains the validation and how connected-account access is authorized and revoked.
What to map before a workflow review
A short list of how guest requests are handled today makes the first conversation concrete and keeps the scope honest.
Channels and inboxes
Which addresses and WhatsApp numbers receive guest and group enquiries, and who answers each one.
Policies you repeat
The breakfast, arrival, cancellation and service information your team looks up most often, and where it is kept today.
Handoffs between teams
Which requests move from reservations to the front desk or guest services, and how ownership is recorded when they do.
What needs approval
Which replies and promises always need a staff member’s review before they reach a guest.
Systems you keep
The property management and booking tools you rely on. No specific PMS integration is promised; they are reviewed before scope is agreed. Contact the team to start that review.
Frequently asked questions
Does this replace our property management system?
No replacement or specific PMS integration is promised. We review your existing systems and workflow before agreeing on scope.
Can the website demo book rooms or perform guest services?
No. The website contains fictional examples; it does not change reservations or perform services.
Which channels can guest enquiries come from?
Wandero works with Gmail, Outlook, Zoho and WhatsApp conversations, so guest and group enquiries from those channels can be handled in one workspace.
Can replies follow our hotel’s tone and policies?
Yes. Wandero can use company policies, preferred tone and supplied files when it prepares replies and briefs for your team to review.
Who can see guest information?
Permissions control who can access and act on company and customer information, and connected accounts are authorized through the relevant provider or an organization administrator.
Related Wandero resources
Wandero features
Explore the connected inbox, itinerary, CRM, supplier, and back-office capabilities.
Security & Trust
Review Wandero's independent CASA Tier 2 assessment and how connected-account access is authorized.
Contact Wandero
Talk with the team about your workflows, systems, and operating requirements.
All Wandero solutions
Compare the guides for hospitality, travel, and logistics teams.
