Incomplete requests
Route, cargo, collection dates and special requirements arrive in separate messages.
For logistics teams
From freight enquiry to a coordinated response
Organize route and cargo requirements, prepare quotes from supplied rates, and track partner follow-ups in one workspace.
Updated
Keep commercial and operational context together
Logistics teams coordinate customer enquiries, partner responses, rate sheets and supporting documents. Wandero helps structure the information and prepare the next piece of work, while people confirm rates, commitments and operational decisions.
Manual quote preparation
Rate sheets, company rules and customer requirements need to be assembled for each response.
Partner follow-ups
Open questions and dependencies need a clear owner and visible status.
How the connected workflow works
Wandero carries context from the initial request through preparation, review, and the next operational action.
- Step 1
Capture requirements
Summarize route, cargo, timing and missing information from the enquiry.
- Step 2
Prepare supporting work
Build a request brief and draft quote using supplied rate sheets and company rules.
- Step 3
Review commitments
Have the team confirm rate validity, availability and commercial conditions.
- Step 4
Coordinate follow-ups
Prepare partner and client replies and record the next action.
Worked example: a freight enquiry with missing details
Illustrative example
A customer emails asking for a price to move four pallets between two cities next week. The message gives the collection city but not the delivery address, the pallet dimensions or whether the goods need special handling.
- Step 1
Capture the requirements
Wandero summarizes the route, cargo, timing and contact details, and lists what is missing: the delivery address, pallet dimensions and handling requirements.
- Step 2
Ask for what is missing
It drafts a reply asking for those details, ready for a team member to review, edit and send.
- Step 3
Prepare a draft quote
With the answers in, it prepares a price breakdown from the rate sheet and company rules your team has supplied, and keeps the source file attached to the draft.
- Step 4
Confirm commitments
The team checks rate validity, capacity and commercial conditions. Live freight rates, carrier booking, dispatch and shipment tracking are not part of this flow.
- Step 5
Send and follow up
After approval the reply goes out, and the next action, such as chasing a partner’s confirmation, is recorded with an owner.
This walk-through is illustrative. The enquiry is invented, it does not describe a customer result, and a draft quote is only as current as the rates your team supplies.
See it in the product
Real Wandero product captures. The companies, travelers, prices and bookings in them are sample data.
Capabilities in this workflow
These capabilities are designed for freight forwarders, carriers and logistics teams and stay connected to the rest of the operation.
Request briefs
Turn conversations and files into structured route and cargo summaries.
Quotes and proposals
Prepare price breakdowns from supplied information for human review.
Status summaries
Track enquiry progress, outstanding questions and ownership.
Rate sheets and documents
Work with spreadsheets, PDFs, forms and contracts, including files in Google Drive and Google Sheets.
People remain in control
Automation should make the work faster without hiding important decisions or removing accountability.
- Quotes depend on supplied rates and must be checked before being offered.
- Live freight rates, carrier booking, dispatch and shipment tracking are not implied.
- Execution depends on verified integrations, permissions and approval rules.
Wandero completed an independent CASA Tier 2 security assessment by TAC Security. The Security & Trust page explains the validation and how connected-account access is authorized and revoked.
What to prepare before a workflow review
Logistics teams differ widely in how they quote. A few notes on your current process make it clear quickly where Wandero can help and where it should not.
Enquiry channels
Where quote requests and partner replies arrive today, including shared inboxes and WhatsApp numbers.
Rate sources
Which rate sheets are current, who maintains them and how often they change.
Quote rules
The surcharges, validity periods and conditions your team applies, so drafts can follow them.
Approval points
Which quotes and partner messages must always be checked by a person before they are sent.
Systems you keep
The transport management, tracking or accounting tools you rely on. No specific integration is promised; they are reviewed before scope is agreed. Talk to the team about your setup.
Frequently asked questions
Does Wandero obtain live freight rates or book transport?
The website demo does neither. Specific provider connections and executable actions must be confirmed for your setup.
Can we use our existing rate sheets?
Supplied spreadsheets and company documents can provide context for draft quotes. Your team remains responsible for checking current rates and conditions.
Which channels can freight enquiries come from?
Wandero works with Gmail, Outlook, Zoho and WhatsApp conversations, so customer enquiries and partner replies can be organized in one workspace.
Can a quote be sent without review?
Approval rules decide that. A quote and its message can be held until a person reviews, edits and approves them.
Can Wandero work with our documents and spreadsheets?
Yes. Wandero works with forms, PDFs, spreadsheets, contracts, Google Drive and Google Sheets within the permissions your organization grants.
Related Wandero resources
Wandero features
Explore the connected inbox, itinerary, CRM, supplier, and back-office capabilities.
Security & Trust
Review Wandero's independent CASA Tier 2 assessment and how connected-account access is authorized.
Contact Wandero
Talk with the team about your workflows, systems, and operating requirements.
All Wandero solutions
Compare the guides for hospitality, travel, and logistics teams.
