Customer story
Roberto Pineda of ST Costa Rica DMC on the team's challenges before Wandero and an early-stage rollout in a large organization.
Published
ST Costa Rica DMC is a destination management company (DMC) in Costa Rica. Roberto Pineda, Product & Digital Transformation Manager, answered three written questions about the team's work with Wandero. The answers below are published as approved for publication. Wandero has not added figures, outcomes or quotes.
“You will probably bring it onboard to attack one specific issue and realize it can boost your company's productivity in multiple other aspects.”
“Another great advantage is the quick support after any feedback provided and the fact that Wandero is constantly updating and adding new tools and features that make it more convenient every time.”
Roberto Pineda's written answers, as approved for publication.
Slow response times for leads, lack of tools to measure staff and portfolio productivity and opportunities already identified to automatize tasks but without a proper tool to perform them.
I work in a large organization. Wandero is still on an early stage at the company with just a few testing subjects though collaborators at multiple hierarchy levels of the company have already seen the benefits it has given us in terms of service level users productivity and opportunities to automatize tasks and generate complex data analysis that were either not possible or could take long times to be generated before it.
No doubt the company will be expanding the licensing to more staff soon.
Another great advantage is the quick support after any feedback provided and the fact that Wandero is constantly updating and adding new tools and features that make it more convenient every time.
Give it a try. You will probably bring it onboard to attack one specific issue and realize it can boost your company's productivity in multiple other aspects.
Connect Gmail, Outlook, Zoho, and WhatsApp so travel inquiries, supplier messages, drafts, files, ownership, and next actions share the same context.
Connect traveller requirements, itineraries, supplier options and follow-ups in one workspace.
A one-week method for tour operators, DMCs and agencies to find where request work is rebuilt, measure it, and decide what to automate before hiring.
A dated, Wandero-authored comparison of DMC software types, with vendor facts from each vendor's own website and a test to run with one partner request.
Leszek (Les) Glanas of Panama Your Way on answering detailed client requests and preparing itineraries and client presentations with Wandero.
Nicu Apostol of Rolandia, a Romanian inbound tour operator and DMC, on custom-travel complexity, pricing logic, team know-how and what stood out about Wandero.
